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Vakt · Desk

A desk that never sleeps.

Vakt is Flakk’s 24/7 guest desk: an AI guest line that answers every call, backed by your on-call person, plus Flakk’s own people for revenue, channels and reconciliation. For properties where nights and weekends are the hard part.

Talk to usHow the line works
Priced per propertyset by units, channels and season
Guest line23:41
AI assistantGood evening. I'm the property's AI assistant, and this call is recorded. How can I help?
GuestI'm outside 3C and the keypad won't take my code.
AI assistantI've sent your door code again by text to the number on your booking, ending in 48. For security I won't read it out.
SMS sent · 23:41
GuestGot it, I'm in. But the radiator is stone cold.
AI assistantSorry about that. I'm putting you through to Sigrún, who is on call tonight. She'll have your booking and this conversation in front of her.
Warm transfer to on-call · summary attached
Said it is an AIRecording noticeCode by SMS onlyHuman took over

What Vakt looks like, in practice.

Vakt includes everything in Rekstur. On top, a desk that works inside your Flakk account, where you can see every call, change and note.

How the guest line handles a call

01

It says what it is

Every call opens the same way: this is an AI assistant, and the call is recorded. It never pretends to be a person.

02

It knows the booking

It finds the caller’s booking and answers from your house rules: Wi-Fi, parking, check-out, directions.

03

Codes go by SMS

Door codes are never spoken aloud. They go by text to the phone number on the booking.

04

A person takes over

When it can’t solve it, it warm-transfers to your on-call person, with the booking and a summary in front of them.

Core of Vakt

24/7 guest line

AI answers first, a person on call behind it. English and Icelandic, with more languages switched on as they are tested.

Revenue manager

A weekly rate review, competitor read and pace check by a person, with every change visible in your account.

Channel specialist

Rate parity, listing upkeep and promotions across your channels, handled for you.

Reconciliation

Payouts from your acquirer and the OTAs matched to bookings every day; VSK checked before anything reaches your accountant.

Direct-booking campaigns

Google Hotel Ads, metasearch and abandoned-booking follow-ups, run by us and reported monthly.

Quarterly review

Every three months: what worked, what didn’t, and what to change for next season.

How it starts

A conversation, not a contract.

We don’t quote Vakt from a form. We spend an hour on your units, your channels and your nights: who is on call, what guests ring about, where it hurts. If Vakt fits, we scope it together. If Rekstur is enough, we will say so.

Start the conversation
Overnight deskOn call: Sigrún
  • 22:58AI line answered: Wi-Fi passwordResolved in 1 min · in English
  • 23:41AI line re-sent door code for 3C by SMSCode never spoken aloud
  • 23:44Sigrún (on call) took a transfer: heating in 3CMaintenance ticket opened · heater sent up
  • 06:30Night summary sent to the manager3 calls · 1 transfer · 0 open issues
Demo data

Our desk. Your property.

If what you need is someone answering at 3 a.m., not another dashboard, that is Vakt.

Talk to us