OperationsIn writing
What changes when reception lives on a phone
Three things change the day a front-desk manager stops being tied to a desktop. We go through each one.
Property system · built in Reykjavík
Run the house. Answer every call.
Flakk is the property system for independent hotels, guesthouses and apartment buildings in Iceland. Calendar, channels, invoices and the guest register in one place, plus a guest phone line that answers at 3 a.m., says up front that it is an AI, and hands the call to your on-call person when it should.
Arrivals
9
Departures
7
Occupied
21/24
- 2BCode sentAnna K.Direct · 2 nights · ETA 15:00
- 4ARegister pendingJonas & Mia W.Booking.com · 3 nights · ETA 17:30
- 3CGuest line briefedPriya S.Airbnb · late arrival 23:40
- 5AChecked inHiroshi T.Expedia · 4 nights · ETA 14:00
Door codes go by SMS to the number on the booking
AI assistantHi, I'm the AI assistant for this property. This call is recorded.
GuestMy door code isn't working.
Code re-sent by SMS to ··48
Made for
Independent hotelsGuesthousesApartment buildingsCountryside lodgesHostels
Including properties with no reception desk at all. Works with the channels and acquirers Icelandic properties already use: Booking.com, Airbnb, Expedia, Teya, Straumur and Rapyd.
Three plans
Three plans. One house. Yours.
Start with the core system. Add the operations tools when the team grows. Hand the desk to Flakk when nights and weekends are the hard part.
01Kjarni · Core
The core system, ready on day one.
Calendar, booking engine, channel manager, guest emails and payments through your own Icelandic acquirer. Everything a property needs to run reception, from a phone if that is where you are.
- Invoices numbered and locked, VSK split on every line
- Payments through Teya, Straumur or Rapyd. Flakk never holds guest money
- Guest register and Hagstofa report included
39.900 kr/ month · up to 20 rooms
M26
T27
W28
T29
F30
S31
S1
M2
T3
W4
2A
Anna K.Lund ×4
2B
OkaforBlocked · paintBerg
3A
TanakaMoreauÍsaksen
3C
Priya S.Ólafsdóttir
4A
W. familyHansen
4B
CostaNovak
DirectBooking.comAirbnbExpedia
Demo data
02Rekstur · Operations
Operations, finally in one place.
A housekeeping board the team actually uses, maintenance tickets with photos, rate suggestions you approve with one tap, and a Monday readout that needs no spreadsheet.
- Units by status, jobs assigned to people
- Maintenance tickets straight from a guest conversation
- Rate suggestions based on pickup and demand
79.900 kr/ month · up to 60 rooms
To clean3
2AFirst
Check-out 11:00 · arrival 15:00
3C
Check-out 10:00
5B
Stay-over · towels
In progress2
4A
Lena
2B
Tomasz
Clean2
3A
Ready 10:42
4B
Ready 11:05
Inspected2
5A
Lena · photo added
1C
Minor: bulb out
03Vakt · Desk
A desk that never sleeps.
An AI guest line with real people behind it. It tells every caller that it is an AI and that the call is recorded, sends door codes by SMS instead of reading them out, and warm-transfers to your on-call person when it cannot solve the problem. Add our revenue and channel people when you want them.
- Says it is an AI, on every call
- Door codes by SMS only, never spoken
- Warm transfer to a person, with the conversation attached
Priced per property · talk to us
AI assistantGood evening. I'm the property's AI assistant, and this call is recorded. How can I help?
GuestI'm outside 3C and the keypad won't take my code.
AI assistantI've sent your door code again by text to the number on your booking, ending in 48. For security I won't read it out.
SMS sent · 23:41
GuestGot it, I'm in. But the radiator is stone cold.
AI assistantSorry about that. I'm putting you through to Sigrún, who is on call tonight. She'll have your booking and this conversation in front of her.
Warm transfer to on-call · summary attached
Said it is an AIRecording noticeCode by SMS onlyHuman took over
The whole house in one account.
Pick what your operation needs. One login, one bill, one place for every booking.
A calendar you drag
Move a booking to another unit by dragging it. A year ahead at a glance, coloured by channel and status.
Channel manager
Booking.com, Airbnb, Expedia and more, kept in sync from one calendar so a unit is never sold twice.
Payments via your acquirer
Charge, split and refund through Teya, Straumur or Rapyd. Money settles to you; Flakk is only the technical gateway.
Rate suggestions
Built from your own pickup and demand. Approve with one tap, or ignore them.
One guest inbox
OTA messages, email and WhatsApp in one thread per booking, with drafts in the guest’s language.
Housekeeping board
Units by status, jobs by person, a photo at inspection. Made for the phone in a cleaner’s pocket.
Compliance
Icelandic rules, built in.
Not bolted on after launch. These are part of how Flakk stores a booking, in every plan.
- VSK 11% on accommodation, 24% on other sales, split per line
- Gistináttaskattur as its own line, per unit-night
- Numbered, locked invoices; corrections by credit note
- Guest register: name, kennitala or date of birth, nationality, passport
- Monthly Hagstofa report of guest-nights, ready to submit
- Licence number on every listing and invoice
- Kennitala validation on every payer
- Data hosted in the EU, under GDPR
Number
2026-00418
Issued
26.10.2026
Anna K.Studio 2B · 26–28 Oct
LicencePrinted on every invoice
| Line | VSK | ISK |
|---|---|---|
| Accommodation2 nights × 24.900 | 11% | 49.800 |
| Parking2 days × 2.500 | 24% | 5.000 |
| Accommodation taxgistináttaskattur · 2 unit-nights × 800 | – | 1.600 |
| of which VSK 11% | 4.935 | |
| of which VSK 24% | 968 | |
| Total | 56.400 | |
Early access
Be one of the first properties on Flakk.
We are taking a small number of pilot properties. There are no case studies yet, and we will not invent any. Here is what a pilot gets instead:
- 60 days, with three gates you can hold us to
- Setup done with you, alongside your current system
- Stop at any gate and take a full export with you
123
Day 1144560
PassedMirror checkEvery unit and night matches your current system.
In progressLive runningNo double-bookings; invoices reconcile with payouts.
Day 60Your decisionStay on a plan, or leave with a full export.
Field notes.
All insightsRevenueIn writing
Dynamic pricing without a revenue manager
Small properties leave money on the table because the rules look complicated. They are not. A step-by-step example.
Guest experienceIn writing
Answering guests in their own language
Why drafts in the guest’s language beat a generic auto-reply, and how we built it.
Run tomorrow from anywhere.
Tell us about your property. We will show you Flakk on your own units and rates, and tell you honestly whether it fits.